Scenario 3: Electrical hazard — escalation to a human
Illustrative example. Shows IronLine correctly recognizing a hazard outside its scripted triage and routing to a live person rather than guessing — the escalation behavior described in STRATEGY.md's risk section.
Call transcript
Outcome
Caller safety instruction given immediately: shut off the breaker, don't touch the outlet (illustrative example)
Call escalated to a live human within 8 seconds of the hazard keyword being recognized — not resolved by the scripted agent
No call-out price quoted by the agent for a hazard call — pricing and dispatch handled by the live person taking over
Full transcript and hazard flag logged for the shop's own follow-up
All dialogue on this page is a scripted illustrative example. No real call, customer, or transaction occurred.